Stickman Studio
How can we help?
A question, an interrupted generation, or something that doesn’t look right? We’re here to help.
Email support@swiftapps.club. Include “Stickman Studio,” your app version, what you were doing, and the error message. Do not send passwords, sign-in codes, payment-card details, or private project content unless it is needed to explain the issue.
Generation stopped
Keep your project and reopen the unfinished step. Completed images and voice takes are saved as creation progresses. Retrying an unfinished job resumes that job when it is still available. A failed generation returns the credits reserved for that job. Cloud generation needs an internet connection; temporary service limits may delay new requests.
A purchase hasn’t appeared
Open Account & credits and choose “Check pending purchases.” Make sure you are signed in to the Stickman Studio account used for that purchase. If the balance is still wrong, contact us with the Apple order or transaction reference. Apple handles payment and refund requests.
Exporting and keeping a backup
Approve the script and finish the required artwork and narration before exporting. Keep the app open while your video renders. Use Share video to save to Files or another app. Photos permission is needed only if you choose to save there.
Use Backups & storage to export your project with its saved media. Back up before removing the app or switching devices. Temporary server media is removed within 24 hours and is not a backup of your project.
Account and privacy
You can sign out or delete your account from Account & credits. Read the deletion instructions and privacy policy for what is removed and what records may be retained.
Report an output or other concern
Email support with a description of the problem and the relevant scene or error, sharing only what is necessary. We review reports about harmful output, rights violations, credit errors, and account restrictions.